Online Sales Executive

Work from our offices in San Francisco. Remote working considered.

The purpose of this role is to provide direct sales services to customers through chat and/or phone, with the primary but not sole purpose of assisting customers to convert from basic to full subscribers and meet set and agreed conversion goals.

KEY RESPONSIBILITIES:

  • Listening to the members requirements and presenting appropriately to make a sale.
  • Building a rapport with the members.
  • Negotiating the price of subscriptions.
  • Overcoming any objections with a view to getting the member to upgrade.
  • Making accurate, rapid cost calculations and providing customers with quotations.
  • Reviewing your own sales performance, aiming to meet or exceed targets.
  • Attending team meetings and sharing best practices with colleagues.
  • Ensure all relevant reporting is completed at the end of every day.

ADDITIONAL TASKS:

  • Detecting and preventing fraudulent activity.
  • Contribute to the improvement of services.
  • Be available to cover any work within the Customer Care department, some of which may include shift work.

KEY SKILLS, KNOWLEDGE, EXPERIENCE AND COMPETENCIES:

  • GCSE qualifications or equivalent.
  • Previous experience within a sales environment essential.
  • Previous Moderation/Customer Care experience beneficial but not necessary.
  • IT Skills.
  • Analytic reading and comprehensive skills.
  • Ability to perform objection handling techniques.
  • Attention to detail when giving members instructions and guidance.
  • Ability to notice when problems are recurring.
  • Decision making ability.
  • Being patient with inexperienced/non-technical members.

KEY BEHAVIORS:

  • Responsible attitude.
  • Punctual.
  • Problem solving skills – Can use own initiative to remedy problem situations.
  • Interpersonal skills – demonstrates a welcoming and professional attitude at all times.
  • Self motivation and enthusiasm – driven to achieve personal and team goals.
  • Flexibility within role and working hours.
  • Team building / Teamwork – Understands how individual job tasks, responsibilities and projects relate to the departmental success.
  • Calmness – Functions effectively during pressurised situations.
  • You will be required to make your photograph available for use and be visible in the chat service.
  • The role is subject to shift patterns, currently set as three days on days, three on evenings, three off, subject to review.

EMPLOYEE REQUIREMENTS:

  • You speak English (other languages a real plus)
  • You have passion and drive and are self-motivated
  • You want to be the best
  • You’re socially adept and enjoy being part of a team
  • You have the ability to work in a fast-paced environment with minimum supervision
  • You’re very precise and detail oriented
  • You have a keen interest in design and the finer things in life
  • You’re driven and passionate about your work
TO APPLY:
  • Email Resume to support [at] meetville.com
  • Meetville Inc is an Equal Opportunity Employer offering a progressive, team-oriented work environment, exciting career opportunities and excellent benefits. The responsibilities listed above are not intended to be comprehensive. Other duties may be required as needed.

 

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