Customer Care Executive

Work from our offices in San Francisco. Remote working considered.

The purpose of this role is to provide excellent customer care to all members, ensuring questions are answered, requests are fulfilled and advice is offered. The role is also responsible for helping increase customer retention rate and assisting in the prevention of fraudulent activity by moderating all members profiles, 1st messages, photos, diaries and videos.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES:

  • Respond to Support requests received in the WLD inbox/Externally and via the Phone
  • Offer guidance for members and answer all of their queries via Inbox/External and the phone.
  • Investigate members technical problems and liaise with the Developments Team to ensure these are rectified.
  • Ensure all relevant reporting is completed at the end of every day.
  • Photo/Profile/Diary Moderations
  • Clear moderation lists as and when required by the Customer Care Manager.
  • Ensure all relevant reporting is completed at the end of every day.
  • Prevent Fraudulent Activity
  • Filter out fraudulent members by looking for breaches of contract, inappropriate content and scammer activity.
  • Ensure all relevant reporting is completed at the end of every day.
  • Assist with member retention.
  • Contribute to the improvement of services.
  • Be available to cover any work within the Customer Care department some of which may include shift/weekend work.

KEY SKILLS:

  • GCSE qualifications or equivalent.
  • Previous Customer Care/Moderation experience beneficial but not necessary.
  • Previous call centre/sales experience beneficial.
  • IT Skills.
  • Analytical reading and comprehensive skills.
  • Eye for detail.
  • Prompt/accurate data collection.
  • Comprehensive knowledge of the sites features.
  • Attention to detail when giving members instructions and guidance.
  • Empathise with inexperienced/non-technical members.
  • Ability to notice when problems are recurring.
  • Responsible attitude.
  • Calmness under pressure.
  • Decision making ability.

EMPLOYEE REQUIREMENTS:

  • You speak English (other languages a real plus)
  • You have passion and drive and are self-motivated
  • You want to be the best
  • You’re socially adept and enjoy being part of a team
  • You have the ability to work in a fast-paced environment with minimum supervision
  • You’re very precise and detail oriented
  • You have a keen interest in design and the finer things in life
  • You’re driven and passionate about your work
TO APPLY:
  • Email Resume to support [at] meetville.com
  • Meetville Inc is an Equal Opportunity Employer offering a progressive, team-oriented work environment, exciting career opportunities and excellent benefits. The responsibilities listed above are not intended to be comprehensive. Other duties may be required as needed.
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